Return Policy

Refund Policy Details


Refund Policy
PRIME LINE TIRES, INC. wants you to be completely satisfied with your purchase. If you are not pleased with the merchandise that you receive, or you have simply changed your mind, we will provide you with a refund within 30 days of the date of purchase. Customer provides return shipping. There is a 10% restocking fee on all tires. Please take a few minutes to read the following guidelines and instructions to make sure this is processed correctly.


Return Instruction

  • Call to make arrangement for return of tires at (323)342-5080
  • The name the merchandise was purchased under must be written clearly on the Package/Label.
    Tires must not be driven on (used).
  • Tires must not have been driven on or mounted on the vehicle (used).
  • All merchandise must be properly packaged. Packing material is available upon request.
  • Please do not ship via the U.S. Postal Service.
  • For your protection, it is recommended that the merchandise be insured during shipping.
  • Please make sure the return address is clearly written on the package and the label.


Tires

  • Any Styrofoam packing material received with the shipment must be reused in the same way.
  • Please remove any staples that may damage product during shipping.
  • If the tire box was damaged during shipping, please request new packing material.
  • Each package must be clearly labeled with PRIME LINE TIRES, INC. address as well as your address. 


Refund Calculations:
Tires
Credit less all freight charges.
Note – Tires must not be driven on (used).


Full Credit Will NOT be Issued if Any of the Following Conditions are Met:
The wrong merchandise is shipped.
The merchandise is damaged during shipping.
The merchandise is defective.
The merchandise does not properly fit your vehicle and fitment was approved by PRIME LINE TIRES, INC..


Full Credit Will NOT be Issued Due to Improper Packaging
Note – The packages are not treated gently during shipment and without the proper packaging, the products can become damaged. It is the customers responsibility to make sure the wheels and tires are protected. Under no circumstance will PRIME LINE TIRES, INC. accept a return of product that is damaged due to the negligence of the customer. Remember, the products are still your property until PRIME LINE TIRES, INC. receives them back.